Return Policy

Important Information

Please read this Return & Refund Policy carefully before submitting a return request.
At Everly & North Toronto, we take great care in curating and shipping each order. While we do our best to support every customer, returns can only be accepted under the conditions outlined below.

Exceptions may be made only in cases of manufacturing defects or shipping errors.

Returns: Eligibility & Timeframe

Return Window

You have 30 days from the date your order is delivered to request a return.
Unfortunately, we are unable to offer refunds or exchanges after this period.

Condition of Returned Items

To be eligible for a return, items must be:

  • unused and unworn

  • free from odors, stains, or signs of wear

  • returned in their original packaging with all tags and labels attached

For items where hygiene is essential, we kindly ask that the product is clean before initiating a return request.

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

  • underwear

  • lingerie

  • worn or washed items

  • items returned without original tags or packaging

Damage Due to Personal Use

We are not responsible for damage caused by improper use, negligence, or normal wear and tear.
Only issues resulting from a manufacturing defect fall under our exception policy.

How to Start a Return

To request a return, please email our support team at:

📩 info@everlyandnorth.com

Include the following information in your email:

  • your order number

  • the reason for your return

  • a photo of the item (required if damaged or incorrect)

  • your full contact information

Please note: returns submitted with incomplete information may experience processing delays.

Refunds

Processing Your Return

Once your return is received and inspected, you will receive an email confirming:

  • approval or rejection of your refund

  • next steps, if applicable

Refund Timeline

Approved refunds are processed within 30 days and issued to the original method of payment.

Missing or Delayed Refunds

If you have not received your refund after 30 days:

  1. Check your bank or credit card account again

  2. Contact your payment provider

If the issue remains unresolved, please contact us at:
📩 info@everlyandnorth.com

Return Shipping Costs

Return shipping costs are the responsibility of the customer.

Please note:

  • we strongly recommend using a trackable shipping method

  • we cannot refund returns lost in transit

  • returns are processed internationally

  • return shipping costs typically start at $25 (CAD) and are paid by the customer

The return address will be provided once your return request has been approved.

Refused Deliveries

If a shipment is refused at delivery, the package is often not returned to our warehouse and may be lost in transit.
For this reason, we are unable to issue refunds for orders refused at delivery.

Defective or Incorrect Items

If you receive an item that is defective or incorrect:

  • we will replace the item at no additional cost

  • if the same issue occurs with the replacement shipment, you will receive a full refund

Please contact us within 7 days of delivery to ensure a fast resolution.

Order Cancellation

Orders are processed automatically to ensure timely delivery.
For this reason, we cannot guarantee order cancellation after 30 minutes of placing your order.

If cancellation is no longer possible, the order may be returned once delivered in accordance with this policy.

Questions?

Our team is always happy to help.
If you have any questions or need additional support, please contact us at:

📩 info@everlyandnorth.com